You may return your merchandise within 10 days from the delivery date for a full refund of the purchase price, excluding shipping and handling charges. I beni devono essere restituiti entro 10 giorni dalla data di ricezione. Merchandise must be brand new and returned in its original packing material to ensure safe shipment. We’ll not accept packages that appear to be damaged.
To return merchandise, please use the following instructions:
1. The returned merchandise should be undamaged. We reserves the right to evaluate the condition of the merchandise.
2. Merchandise must be returned within 10 days from the delivery date.
3. Indicate which item(s) you are returning and the reason for return of the item(s).
4. Pack the merchandise with the original packing.
5. The cost of returning unwanted purchases rests with the customer. We’ll only accept packages with shipping charges and duties prepaid. If shipping from outside EU, specify on custom declaration you are shipping a returned or broken item.
Also, returned merchandise should be insured for its full value with the shipping company. The customer must be able to provide shipping/delivery confirmation.
6. Upon receipt of the returned merchandise and verification of compliance with the above stated terms and conditions, a full refund of the purchase price will be wire transferred. Please provide complete bank instructions. Allow 30 days for processing the refund.
Shipping options and prices (insurance included):
SHIPPING IN NAPLES - Free shipping with estimated time of 24/36 hours.
SHIPPING IN ITALY - Free shipping with estimated delivery time of 3 – 7 days.
INTERNATIONAL SHIPPING - Fixed price of 10€, with estimated delivery time of 3 – 4 weeks.
In the case of prepaid money transefer, please send a copy via fax or mail. Please, considerate that the goods will be shipped when payment arrives on our bank account.